Shipping & Delivery Policy
How your gifts reach your loved ones — areas, timeframes, charges and what to expect after you order.
1. Delivery Areas
We currently deliver across Delhi NCR with same-day and scheduled delivery options, and across India and abroad through our partnered courier network. If your pincode is outside our express zones, our team will confirm the time window by phone after you place your order.
2. Delivery Charges
Delivery charges are calculated at checkout based on your area and delivery speed. Orders above the minimum order value qualify for free standard delivery — the threshold is shown on the site. Midnight and late-night window deliveries carry an additional charge as indicated at checkout.
3. Delivery Timeframes
Same-day delivery is available for orders placed before the cut-off time shown at checkout. Scheduled deliveries can be booked for a future date up to 10 days in advance. Express delivery windows are limited to business hours (9 AM – 9 PM) unless midnight delivery is booked.
4. Midnight & Special Deliveries
Midnight delivery is offered for selected occasions and requires the Midnight Delivery option at checkout (additional ₹300). Our team reaches out to confirm the exact midnight window on the day of delivery.
5. Order Confirmation & Tracking
After you place an order, a Giftora executive will call you to confirm the delivery details and address. Once confirmed, you will receive order updates by phone, WhatsApp or email. For tracking, contact us with your order ID at any time.
6. Delivery Attempts & Failed Delivery
If the recipient is not available at the time of delivery, our team will attempt to contact the recipient and the sender to reschedule. If a delivery cannot be completed after reasonable attempts, the order may be returned and a redelivery charge may apply. There is no charge for rescheduling before the gift leaves our facility.
7. Recipient Availability & Instructions
Please mention any delivery instructions (for example, "ring the bell" or "hand over to security") in your order note. We recommend that you inform the recipient about the expected delivery date and time to avoid failed attempts.
8. International & NRI Orders
Orders placed through our Send Gifts to India pages are delivered via our partner network. Delivery times for these orders vary by location and are confirmed on your order page and by our team. Customs duties for physical imports, where applicable, are the responsibility of the receiver.
9. Weather & Force Majeure
In case of severe weather, festivals, or events beyond our control, deliveries may be delayed. Our team will keep you informed and work to deliver as soon as possible. Giftora is not liable for delays caused by circumstances outside our reasonable control.
10. Contact Us
Questions about your delivery? Call or WhatsApp us at +91 70880 84046 or email amitwebdev163@gmail.com. We are available daily from 9 AM to 9 PM.