Cancellation, Returns & Refunds
What happens if you need to cancel, or your gift arrives damaged — clear and fair, every time.
1. Order Cancellation
You can cancel your order for free any time before it is packed and dispatched. To cancel, call or WhatsApp us at +91 70880 84046 or email amitwebdev163@gmail.com with your order ID. Once the gift has been dispatched, cancellation is no longer possible as the order is prepared fresh for you.
2. Changing Your Order
Need to change the delivery date, address or gift note? Let us know before dispatch and we will update your order free of charge wherever possible. Changes after dispatch may not be possible.
3. Damaged or Incorrect Orders
Every gift is quality-checked before dispatch. In the rare case your order arrives damaged, or you receive something different from what you ordered, contact us within 24 hours of delivery with your order ID and photos of the item. We will arrange a free replacement or a refund, based on your preference and availability.
4. Replacement vs Refund
For items that can be replaced, we prioritise sending a fresh replacement on the next delivery slot. If the item is unavailable, or a replacement is not practical (for example, for perishable items), a refund is issued instead.
5. Refund Timelines
Approved refunds are processed within 3–5 business days after verification. The money is returned to the original payment method — UPI refunds are usually credited within 24–48 hours of processing, while card refunds can take 5–7 business days depending on your bank.
6. Non-Returnable Items
Bloom, cake and other perishable or personalised items are non-returnable once delivered, except where damaged or incorrect as described in section 3. Gift cards and vouchers are non-refundable and non-transferable.
7. How to Request a Refund
Send us your order ID, the issue and photos via WhatsApp or email. Our support team will review and respond within a few hours during business hours (9 AM – 9 PM). We aim to resolve every request on the first contact.
8. Fraud & Disputes
Orders placed using fraudulent or unauthorised payment methods will be cancelled, and refunds (if any) will only be returned to the original payment account. Chargeback disputes are reviewed case by case with our payment records.
9. Contact Us
For any refund or return query, call or WhatsApp us at +91 70880 84046 or email amitwebdev163@gmail.com. We are available daily from 9 AM to 9 PM.